Returns & Exchanges

At Charms Official, we want you to be completely enamored with your fashion finds. If your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Package Your Items

Ensure all garments are unworn, unwashed, and have their original tags attached before placing them back in their original packaging.

3

Ship It Back

Print your prepaid shipping label, securely attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing