Frequently Asked Questions
Everything you need to know about shopping with Charms Official
What materials are used in Charms Official jewelry?
We use high-quality materials including 925 sterling silver, 18k gold plating, and ethically sourced gemstones. Each product page provides detailed specifications regarding the composition of the specific piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided Charms Official pouch when not in use.
Do you offer a warranty on your products?
Yes, all Charms Official items come with a 6-month manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.
Can I track my order after it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.